FAQ & Help

We offer some rims with both summer and winter tires. The tires will be adjusted according to the product description. You will receive the displayed rims with the tires listed in the description.

We offer a variety of payment methods to make it as convenient as possible for you. These include PayPal, credit card, prepayment, instalment purchase, and many other options. You can find a complete overview on our Payment Options page.

Yes, instalment payments are available through PayPal and are offered to customers within Germany, subject to credit approval. Simply select PayPal as your payment method at checkout. You can find more information here.

For companies with a valid VAT number outside Germany, as well as for individuals outside the EU, net payment is possible.

VAT is applied to the entire purchase price and is relevant for all businesses and individuals within the EU. Margin taxation, on the other hand, is applied when used goods are sold, and only the difference between the purchase and sales price is taxed. This method is relevant for our used rims.

Yes, sign up for our Newsletter and receive a discount code worth €25. Additional seasonal discount promotions can be found in our newsletters and on our social media channels. PS: Be sure to check out our Voucher Page.

Shipment will be made no later than 1 business day after receipt of payment. You will receive an email with the tracking number once the package has been shipped.

The shipment is made from Germany, 18442 Groß Lüdershagen.

Yes, after the shipping labels have been printed, you will automatically receive an email with the tracking number of your package.

The shipping costs vary depending on the destination and the size of the order. A detailed overview of the shipping costs can be found on our Shipping Costs Page.

Yes, express delivery is possible upon request for an additional fee. Please contact our Customer Service for this.

No worries! Sometimes the delivery of individual packages is delayed. All packages should arrive no later than the day after the first delivery. If this is not the case, please contact us.

Yes, on-site pickup is possible after scheduling a phone appointment at +49 3831 66 77 110.

If your delivery shows defects, please photograph the damaged product and the packaging. Send us the pictures along with your order number by email to info@or24.de. We will take care of your request immediately.

If you have received an incorrect or unwanted item, please inform us by email or by phone at +49 3831 66 77 110, stating your order number. We will gladly assist you with the return or adjustment of your order.

You generally have 14 days to return an item after receipt. In addition, we offer you an exclusive 100-day money-back guarantee, giving you even more flexibility. To take advantage of the extended return option, the item must be returned unused and undamaged within 100 days of purchase – without needing to provide any reason.

Please pack the item securely and send it to our return address: Original Räder 24 GmbH, Albert-Schweitzer-Str. 18, 18442 Groß Lüdershagen. The return costs will be covered by us if the item is defective or delivered incorrectly. Otherwise, you will bear the cost of return shipping. Please contact us by email to arrange a pickup.

Yes, an exchange is possible as long as the item is in its original condition, has not been installed, and is returned within the return period.

Even with proper storage, imbalances can occur. These often lead to vibrations in the interior and on the steering wheel. Therefore, we recommend having the wheels balanced by us before shipping.

Of course! Please contact us before placing your order so we can consider your preferences and create a custom offer for you. For example, you have the option to order just the rims, even if they are offered with tires on the product page. You can also combine rims with different types of tires, such as summer, winter, or all-weather tires. We are happy to consider preferred brands like Michelin or Continental. Contact us here to customize your order.

Check the details in your COC papers or contact us directly for personal advice. Our team is happy to help you find the right wheels for your vehicle. You can reach us easily via email at info@or24.de or by phone at +49 3831 66 77 110.

Original rims are usually marked with the car manufacturer's logo and a part number. You can find more information on recognizing original rims in our guide “How to Recognize Original Rims?".

Unfortunately, we do not offer a mounting service. The wheels must be mounted after delivery.

Yes, this is possible. Visit Felgenankauf.de and upload pictures of your rims along with a description including DOT, tread depth, any damage, and the part number. The information about the wheel set will be forwarded to our purchasing team, who will then contact you.

The purchase process begins with our team evaluating your rims. Once we have all the necessary information, we will make you an offer. If you agree, we will arrange collection and initiate payment.

The purchase price depends on the condition, age, and model of the rims. Our team will gladly make you an individual offer based on the information you provide.

The purchase process usually takes 1-2 weeks, depending on the quantity and condition of the rims and the organization of the collection.

If your rims do not match the described condition, we will inform you and either make you a new offer or return the rims. Please make sure to describe the condition as accurately as possible.

Yes, that is also possible. For more information, visit Felgenankauf.de.